Katie stands at the edge of a football pitch, with Ruairi on her shoulders. Both are smiling.  Image source, Family photo
Image caption,

Katie’s son Ruari has had his season ticket restricted as part of a touting crackdown

Katie mentioned Ruairi had held a season ticket since birth and regularly attended home, away and European matches with his family.

Supporting Man Utd was “all we do”, she mentioned, adding that she met her husband at Old Trafford and had held her own season ticket for nearly 20 years, along with her late mother and siblings.

“Since [Ruari] could walk, he’s had a ball at his feet,” she mentioned. “He’s just football daft.”

Katie mentioned Ruairi had been a United mascot at Crystal Palace last season and had travelled to watch the team in Seville, Istanbul and Bilbao.

A post on X, in which Katie mentioned the restriction would “break [Ruari’s] heart”, has been viewed more than 1.3 million times.

She mentioned she had not told him about the restriction because “you can’t put that on a six-year-old”.

“The first game of the season, we’re definitely going to miss,” she mentioned.

“I looked at his dad and mentioned, ‘How can you take that away from him?'”

A group of seven supporters at Old Trafford, all in the same row, smile for the camera. At the front is Katie, her husband and Ruairi.Image source, Family photo
Image caption,

Katie mentioned she handled away ticket applications for the group of 19 because deadlines were tight and she worked from home

Family accounts

Katie mentioned 19 relatives and friends had formed a group so they could sit together in a singing section at Old Trafford.

She mentioned she handled much of their ticket administration, including away applications, while family members helped one another manage accounts using shared devices and internet connections.

Some relatives were less confident using online ticketing systems, she mentioned.

Katie’s appeal challenges restrictions on six family accounts.

In it, she mentioned no tickets had been sold for profit, advertised or supplied to unauthorised third parties, and no automated software, bots or scripts had been used.

She mentioned that when family members had been unable to attend one or two matches, their tickets had been forwarded through Man Utd’s official system.

Image shows Ruari standing with Man Utd goalie Senne Lammens in front of the stands. Image source, Family photo
Image caption,

Ruari has been a mascot for the club in the past

The club’s decision email mentioned applying with other supporters and using its official forwarding process had not, by itself, been treated as evidence of wrongdoing.

However, it mentioned the “scale, frequency and pattern” of the wider activity had not been satisfactorily explained.

The club concluded that Ruairi’s account and its associated tickets had been put under another person’s control and used or managed outside its authorised processes.

The email did not expressly accuse the family of reselling tickets or using bots.

Man Utd told Katie on the afternoon of 21 July that the restriction would remain, about four hours after she first sent her explanation.

The email mentioned the decision followed a “detailed review” of the information she provided and the club’s investigation.

Katie mentioned she believed it was an “AI automated rejection” because it arrived so quickly and appeared to use the same wording as responses received by other supporters.

Man Utd declined to comment on Ruari’s case.

But the club mentioned similar anti-touting work last season recovered more than 14,000 tickets worth more than £1m and returned them to supporters through official channels.

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